FAQ's

Shipping, Returns & Warranty

Light Therapy Technology

LUSTRE® LED devices

LUSTRE® SOLO & TRIO

LUSTRE® REVIVE LED Mask

LUSTRE® RENEW PRO FACEWEAR Mask

LUSTRE® LAB skincare

Klarna

Enquiries

Delivery option: UK Standard Delivery
Delivery time: Order before 12pm to receive in up to 3 working days. Delivered between 8am – 9pm (excludes Weekends & Bank Holidays).
Delivery Prices:
FREE delivery over £30!
£4.50 for orders below £30.00
Delivery Exceptions
We deliver to the Scottish Highlands and British Islands. However, we advise allowing for an additional four days for Standard Delivery.
You have the right to cancel any purchase up to 14 working days from delivery and receive a full refund. If you are returning your Product to us you must contact our Customer Services department at 01506 592239 or customerservice@lustreskin.com who will provide you with the address for returning the product to us. Please be sure to package the parcel securely (making sure you include a note of your name, address and returns number inside the parcel) and then return it to us.
You must return the Products to us within 14 days of notifying us of the cancellation, in the same condition in which you receive them (except to the extent reasonably necessary for you to examine them).
Returning your entire order
You have the right to return your entire order up to 14 days from receiving the product/s.
When returning your entire order, you will receive a refund for the order you have returned and your original shipping costs. Refunds will be processed within 14 days of you returning the items to us or evidence that they were returned.
Returning part of your order
You have the right to return part of your order up to 14 days from receiving the products.
When returning part of your order you will receive a refund for the products you have returned to us within 14 days of sending the item back to us or evidence that it was returned.
In both instances, we advise that you take out enough postal insurance to cover the value of the contents. Please save your proof of posting and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the items to us. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration from you

Yes, the LUSTRE® ClearSkin Technology devices are guaranteed to be free from defects for 12 months from the time of purchase.
Please click here to register your device.

Light therapy has been around for a long time. It's now being marketed in a new way that makes it seem like a hot new trend - but it's actually been used for years by dermatologists and in the medical world, with over 3000 studies on the subject. Light emitting diode (LED) Light Therapy is a technology that uses varying wavelengths of light, including red and blue, measured in nanometres. LED Light therapy is a safe and effective treatment that has been shown to improve a variety of skin conditions including acne, scarring and hyper pigmentation.blue-light therapy.
Blue light therapy has been recognised to provide skincare benefits by improving skin imperfections and revealing clearer, fresher and younger looking skin, particularly for the acne-prone skin types.
Red light therapy is used to beautify the external layer of your skin and improve your skin complexion by helping create a smoother and fuller looking texture.
Unlike other types of light therapy, LEDs do not contain ultraviolet rays. Therefore, they’re safe for regular use. You shouldn’t use LED light therapy if you take certain prescriptions such as Accutane or if you’re experiencing skin rashes. Please always refer to your healthcare professional for advice if you are under treatment before using any light therapy devices. We also strongly recommend you read the device contraindications before use as well.
No, LED light therapy is a gentle, safe and non-invasive method.

Light therapy does not use UV light which is present in natural sunlight and is known to cause damage to skin. Light therapy has been used for more than fifteen years by dermatologists and is a technology recognized by the medical world.
The efficacy of red and infrared light therapy for reducing wrinkles and other signs of aging, such as fine lines, skin roughness, and low collagen density, was researched in the Photomedicine and Laser Surgery journal.
Several studies show a beneficial impact of the LED light therapy on the look of the skin.
As the review in the journal Seminars in Cutaneous Medicine and Surgery notes, Red/infrared Light Therapy may help rejuvenate the skin by increasing collagen production in the skin, which gives the skin its elasticity.
Yes, it is. The American Academy of Dermatology deems this procedure safe, and more and more healthcare professionals start to offer this treatment method to their patients.
Here could be a number of reasons.
It could be linked to whether or not you are suffering from photosensitivity. Photosensitivity (sensitisation to light) is a common side effect of various medications and some herbal remedies as well. You should not use light therapy if you suffer from photosensitivity.
LED Light Therapy has not been tested with pregnant women and breastfeeding mothers, so your GP or midwife may recommend you only start your treatment after the breastfeeding period.
They may recommend against Light Therapy if:
- you have a history of porphyria, solar urticaria, chronic actinic dermatitis, photosensitivity.
- they find any suspicious or cancerous lesions.
- you are taking Amiodarone.
- you are taking any photosensitising treatment.
- you are over or near a recent steroid injection.
- you suspect that you have had an adverse/allergic reaction.

Please consult your healthcare provider or Dermatologist before using LUSTRE® ClearSkin LED devices if you have been prescribed any medication for Acne.
For optimum results, use our LUSTRE® LAB Purifying Skin Cleanser to prepare your skin.
Massage a small amount of the cleanser in circular movements into damp skin until fully absorbed.
Rinse well and pat dry before using your LUSTRE® ClearSkin device.
If it is your 1st time using an LED device, please make sure to test it on arm to ensure your skin is suitable to LED light therapy. Please always refer to the Instructions manual.

No, LUSTRE® ClearSkin Technology delivers therapeutic safe natural light. This is not in the UV spectrum of the natural light wavelength. There have been no reported incidences of UV skin damage.

The LUSTRE® ClearSkin SOLO and TRIO are the highly advanced 3rd generation devices of Lustre Skin Ltd for the treatment of mild to moderate acne. They are Certified (Class 2A) medical grade Blue light Technology devices developed by scientific experts from Cambridge and Ninewells NHS Hospital & Medical School in Scotland.
Due to its clinically proven safe, natural and highly effective properties, Blue Light Therapy has been used to treat acne drug-free and non-invasively for almost 40 years. LUSTRE® ClearSkin has revolutionised the technology previously used, by leading dermatologists, to make it portable and wearable.
While the LUSTRE® ClearSkin SOLO contains 1 blue light therapy device and is ideal to treat the occasional spots and breakouts, the LUSTRE® ClearSkin TRIO - with its 3 devices included - is the ideal choice for when acne is more widespread on the face or body.
For optimum results, use our LUSTRE® LAB Purifying Skin Cleanser to prepare your skin.
Massage a small amount of the cleanser in circular movements into damp skin until fully absorbed.
Rinse well and pat dry before using your LUSTRE® ClearSkin device.
If it is your 1st time using an LED device, please make sure to test it on arm to ensure your skin is suitable to LED light therapy.
The LUSTRE® ClearSkin technology is safe to use for people with ocular photo-sensitivity, as there is no risk of eye injury or otherwise visual discomfort when wearing this light therapy device on the skin. The device should only be switched on AFTER it has been affixed to the treatment area of skin.
DO NOT look directly at the LED screen when it is switched on.
DO NOT place LUSTRE® ClearSkin over the eyes, or where the light will shine into the eyes during treatment.
A rare pigment darkening can occur immediately after the treatment. It is caused by visible wavelengths i.e. blue light, is temporary and completely harmless. It is commonly seen in darker skin types and usually fades in 48 hours. It is thought to be due to reversible oxidation of existing melanin and is not new melanin (which would last much longer). The bacteria continue to be killed, and the temporary discolouration is nothing to be concerned about.
Yes – you can use your LUSTRE® ClearSkin device on any part of the body affected by acne.
Yes. LUSTRE® ClearSkin is suitable for all skin types. However, a small number of people have a skin type* which is more sensitive to the normal level of adhesion of the LUSTRESTRIPS.
The best way to check whether your skin is more sensitive is to carry out a short test before your first treatment:
- Attach a LUSTRESTRIP to a LUSTRE® ClearSkin device and place on your inner forearm, just below the elbow. The LUSTRE® ClearSkin treatment head should be switched on and left in place for at least 20 minutes before being removed carefully by lifting from one edge.
If there is any discomfort, then we recommend applying a very small amount of non-comedogenic moisturising cream to the skin before attaching LUSTRESTRIP next time and this will normally solve the problem. Because of the strength of the adhesive, with 20 mins sessions, temporary marks can occur. These marks are only temporary and will disappear progressively and naturally.
*Fitzpatrick Skin Types V and VI can use the device safely, however we strongly recommend to assess your skin carefully after each session, there is an increased risk of pigmentation on those skin types.

The LUSTRE® ClearSkin Technology is a natural therapy and there are no known side effects. However, in some instance, people might be prone to a temporary skin hyperpigmentation. Darker skin types are more prone to hyperpigmentation and occasionally can get hyperpigmentation with this device but it settles spontaneously. The hyperpigmentation is thought to be due to oxidation of existing melanin and not new melanin production. It generally settles within 48 hours.
If in doubt about your skin’s compatibility with Blue Light Therapy, we recommend you consult your healthcare provider or Dermatologist when considering buying LUSTRE® ClearSkin.
There is one recommended method for reducing the adhesion of the strips. A small amount of non-comedogenic moisturising cream should be applied directly to the skin immediately before application of the adhesive strips. The exact amount of cream required is dependent upon the need to reduce the adhesion. In ALL cases the white cream should NOT be visible on the skin when the strip is applied to the skin. If cream is visible then the light will not be able to reach the skin and perform an effective treatment.
After each treatment session the LUSTRE® adhesive strip should be removed and discarded. The LUSTRE® ClearSkin device should be cleaned using a moist cloth or cleansing wipe, a moist alcohol swab may also be used. Liquid of any description should not be allowed to enter the LUSTRE® ClearSkin device. Do not use or attach your LUSTRE® ClearSkin device to the main power supply if it has ever been exposed to liquid at any time as it is electrical equipment.
Please consult your healthcare provider or Dermatologist before using LUSTRE® ClearSkin if you have been prescribed any medication for Acne.
You can download your LUSTRE® ClearSkin Manual (Instruction For Use booklet) below:
LUSTRE® ClearSkin SOLO and TRIO

The LUSTRE® ClearSkin REVIVE LED Mask is a flexible light beauty therapy mask using blue light at 465nm and red light at 640nm to help achieve clearer & fresher looking skin and reveal a youthful glow. It has been designed to work fast and fight against dull and tired looking skin. It helps reveal a fresher and revived complexion with a visible youthful glow.
The LUSTRE® ClearSkin REVIVE LED Mask has two settings to allow you to create a personalized skin care session. Choose the BLUE setting to fight against dull looking skin and reveal a fresher and revived complexion. Choose the RED setting to fight against tired looking skin and promote a visibly youthful glow. Alternate between BLUE and RED sessions for even better result.
The LUSTRE® ClearSkin technology is safe to use for people with ocular photo-sensitivity, as there is no risk of eye injury or otherwise visual discomfort when wearing this light therapy device on the skin. The device should only be switched on AFTER it has been affixed to the treatment area of skin.

Please refer to our section how to use on the LUSTRE® ClearSkin REVIVE page
It is important to care of your device. Clean the device with a damp cloth etc. Stubborn stains can be removed by gently wiping the stain with a mixture of 70% alcohol.
DO NOT clean the device while it is turned on.
DO NOT clean the device while charging.
DO NOT use any other cleaning products as they might damage the device.

LUSTRE® ClearSkin Renew Pro Facewear is LUSTRE® ClearSkin’s first-generation Light beauty therapy mask that combines all the benefits of red, infrared and blue lights in one lightweight device, to energize and revitalize your skin for fresher looking skin and a youthful glow in the comfort of your home.
It comes with a compatible iOS/Android app that allows you to fully customize, track and plan your sessions for tailored results according to your needs.
The LUSTRE® ClearSkin Renew Pro Facewear Mask uses different light wavelengths, BLUE 440nm, RED 630nm and Infrared 830nm to provide proven skin care benefits in a non-invasive, chemical-free way.
Blue light (440nm)
Known for its effectiveness in killing acne-causing bacteria under the skin, blue light reaches where creams & lotions don't - and heals skin from within. Exposure to blue light spectrum triggers a photodynamic response with p.Acnes bacteria, which in turn effectively destroys them using your body’s own defence mechanism. This ultimately prevents bacteria ever reaching the surface of the skin, leading to a reduction in skin inflammation the natural way. The light’s ability to help balance sebum production also works for acne prevention.
Red light (630nm)
Red light therapy used in skincare contributes to tissue repair and has calming effects on damaged or sensitive skin. It promotes faster healing and supports smoother, younger-looking skin.
Infrared light (830nm)
This is the most deeply absorbed wavelength from all the other colours in the spectrum.
Infrared light used in skin treatment focuses on rejuvenation. In other words, it promotes the renewal of skin cells through the stimulation of collagen. Because it penetrates right into the skin, it is more effective in boosting its condition and repairing at the source, resulting in a plumper, more radiant complexion.
No pain should be felt whilst using LUSTRE® ClearSkin RENEW Pro Facewear. If you experience any discomfort, please stop using the mask and contact your healthcare practitioner.
The LUSTRE® ClearSkin Renew Pro Facewear is suitable for users with a Skin Type of I – VI on the Fitzpatrick skin type scale.
Fitzpatrick Skin Types V and VI can use the device, however we strongly recommend to assess your skin carefully after each session as there is an increased risk of pigmentation on those skin types.
The LUSTRE® ClearSkin Renew Pro Facewear has 30 dual-core Red/Blue wavelength LED lights and 50 dual-core Red/Infrared wavelength LED lights (80 Dual-core LED lights in total):
• Red (630nm)
• Infrared (830nm)
• Blue (440nm)
LUSTRE® ClearSkin Renew Pro Facewear offers three (3) different setting modes:
• Revitalize mode (red setting)
• Energize mode (purple setting)
• Custom zone selection on four facial areas to fit your needs
Yes! While each LUSTRE® ClearSkin Renew Pro Facewear comes with a recommended pre-programmed skincare routine, you can personalize your sessions and experience by creating your own routine via the LUSTRE® Skincare app. You can choose your preferred program (REVITALIZE or ENERGIZE) on 4 different facial areas.
Yes! Light therapy has been studied and tested across hundreds of peer-reviewed clinical trials, with overwhelmingly positive results for skin health. It is pain-free and chemical free.
However, please do not aim or look directly into the lights. Doing so may cause temporary vision discomfort. Placement of the device should ensure that no part of the device is covering the eyes.
You may easily fit in a 10-minute session right after you wash and dry your face. The only important thing to remember is that your face should be clean before using the mask. Once the session is finished, you may proceed in applying a serum to your skin as desired!
One of the best things about the LUSTRE® ClearSkin Renew Pro Facewear is that you only need to use it once per day for the ENERGIZE mode and 5 times per week for the REVITALIZE mode. That's how great this mask is! For best results, we recommend that you do your 10 minutes session according to this protocol.
It depends on what skin concern you would like to take care of and your own skin type too.
With daily use, users will typically notice an improvement after just 30 days.
Whilst users typically see visible improvement of their skin, as well as improved skin tone and smoothness after 6 weeks.

LED light therapy has not been tested on pregnant or breastfeeding mothers, so we recommend that you do NOT use the device and/or check with your doctor or dermatologist.
Firstly, ensure the device is fully charged. Once it is, disconnect it and turn it on by holding the power button (located on the forehead) until indication LED turns solid.
Note: Always unplug the mask before use, the mask will not work while being charged.
Before your first session, perform a light sensitivity test:
1. Place the mask on the inner forearm. Switch on the mask for a full 10 minute cycle.
2. Don't look directly into the light, since it might be harmful to your eyes. Cautiousness is advised.
3. If your skin feels hot, unfomfortable, or itchy during the session stop immediately!
4. Wait until the session is fully completed. It will take 10 minutes to complete a full session.
5. The mask will automatically turn off after the session is completed. Remove the mask and wait for at least 6 hours.
Check your skin regularly over the six hours, if your skin appears red and/or itchy the mask is unsuitable for you. In the case of light sensitivity please contact your medical advisor or doctor.
Your first session:
Place LUSTRE® ClearSkin Renew Pro Facewear comfortably over the face, securing the strap around head
You can then select your sessions in 2 ways:
1. Pressing the power button multiple times to select the right program: ENERGIZE (purple) or REVITALIZE (red)
2. Or customize your session using the LUSTRE® ClearSkin App.
The LUSTRE® ClearSkin App can be downloaded on both the App store and Google Play. Once downloaded open the app and create your account.
Session will last 10 minutes and will turn off automatically.
Don’t forget to clean your face before using LUSTRE® ClearSkin Renew Pro Facewear and clean your mask gently with a slightly damp cloth after each use.
Yes. You can manually use your LUSTRE® ClearSkin Renew Pro Facewear without using the app. However if you wish to personalize your session and target different areas on your face, you will need to ensure the mask is connected to the LUSTRE® Clearskin app.
To choose/change a full program without using the app, follow the instructions below:
• Power on the device by holding the switch on button ( located on the forehead of the mask) until the red indicator light is on
• Press the button once for REVITALIZE program
• Press it again for ENERGIZE program
• Switch off the device by holding down the switch off button until the indicator light turns off
Plug the USB-C power/charging cord provided as part of your kit into the port connector of your LUSTRE® ClearSkin RENEW Pro Facewear, then plug it into a universal USB power adapter. The device is fully charged when the red power indicator light next to the charging port is turned off.
Wipe the inside with a damp cloth to remove any residue from skin oils after each use. Make sure the LUSTRE® ClearSkin Renew Pro Facewear is unplugged and turned off. Then use a damp, soft, or microfiber cloth to clean the facial area. Repeat until the LUSTRE® ClearSkin Renew Pro Facewear is clean and then dry with a clean dry cloth. Please only use water no soap.
A fast blinking red light indicates that your LUSTRE® ClearSkin Renew Pro Facewear is low in battery and needs to be charged. The red indication lights will blink slowly when the LUSTRE® ClearSkin Renew Pro Facewear is being charged.
We recommend to keep your LUSTRE® ClearSkin Renew Pro Facewear in a dry environment and always keeping your device in the luxury pouch provided when not using it. Usually, the bathroom is not the best place for keeping your LUSTRE® ClearSkin Renew Pro Facewear due to the heightened moisture in a bathroom.
Yes, light beauty therapy will not interfere with Botox. It is recommended to wait a minimum of 4 hours after receiving Botox before treating with LED at home.
Yes, LUSTRE® ClearSkin Renew Pro Facewear can be combined with more invasive treatments such as Botox, peels, injectables and laser resurfacing.
The LUSTRE® ClearSkin Renew Pro Facewear uses a rechargeable lithium-ion battery of 3.7V with 800 mAh. Please check the rules of your airplane company when travelling by air, rules for this product can differ per company.
A small number of people experience minor side-effects like minor skin irritation or redness. We recommend doing a skin sensitivity test prior to using the LED mask Details can be found in the user manual. If you experience any discomfort, side-effects, itch, or redness, please stop using the device immediately and consult your healthcare provider.

Yes. Our skincare is 100% vegan and cruelty-free.
Our skincare range is suitable from ages 12+.
No, the range is paraben, silicone and alcohol-free. We provide full disclosure of all our ingredients in each product description.
LUSTRE® LAB Purifying Face Cleanser is made with 89% natural ingredients and contains tea tree essential oil to purify the skin, wild mint leaf extracts to clarify the skin and help visibly reduce skin redness and a complex of plant extracts to gently cleanse the skin from impurities. LUSTRE® LAB Purifying Face Serum made with 95% natural ingredients and contains decongesting marine postbiotics to rebalance sebum production and promote a healthy skin barrier.
It is mandatory under EU law that cosmetics sold in Europe are not tested on animals and we abide by this regulation. As part of this, we do not test any of its cosmetic ingredients or cosmetic products on animals, nor do we get a third party to test on our behalf.
You definitely can. If your skin is feeling dry after applying the serum you can use your usual moisturiser all over your face and décolleté.
You can use the LUSTRE® LAB Purifying Face Cleanser morning and night to ensure clean, purified and refreshed skin. We recommend you use the LUSTRE® LAB Purifying Face Serum once a day after cleansing and before applying your usual moisturiser.
Absolutely! Our skincare line has been developed with LED Light Therapy in mind.
In fact, it's been clinically proven that our skincare products enhance the LUSTRE® ClearSkin LED Light Treatment in the first week.*
*Source: Self-assessment - User Trial on a 168 respondents. December 2021

The LUSTRE® LAB Skincare products are great on their own but have also shown to enhance the LED treatment results. Its advanced design developed by experts enables the light to be better absorbed into the skin, giving the LED device a boost and your skin an even better after-effect. Incorporate it into your routine by: 1. Cleansing your face first, 2. Applying the SOLO or TRIO, and 3. Finishing off by applying the Serum all over the face. 77% of respondents using SOLO and our skincare range (Cleanser and Serum) say their skin looks more radiant after 1 week of use vs 66% for those only using the SOLO.
All LUSTRE® LAB Skincare products will last up to 12 months.
Our skincare range is suitable for everyone - all skin tones and types (including sensitive).
Our skincare has not been tested on pregnant women or women breastfeeding.
Absolutely. Our range is designed to help deal with problematic and sensitive skin, particularly with tendencies for redness, irritation and skin that’s blemish-prone. We have created the Supercharge Bundle which has everything you need to kick start your light therapy skincare journey – light enhancing Cleanser & Serum and LUSTRE® ClearSkin Solo to go along. It’s great for sensitive skin. And comes with a free pouch. We recommend doing a quick patch test on hidden skin first if you have concerns.
Most definitely! If you suffer from acne or breakouts, you really are in the right place. The medical grade light devices and clinically proven skincare is for you!
Our packaging is fully recyclable. We’re committed to minimising our impact on the environment wherever possible.
Unfortunately, we cannot guarantee that you will not have an allergic reaction as all our products are produced in an environment where cross-contamination is possible, albeit unlikely.
If you have concerns about allergies please refer to the ingredient lists in the product descriptions, discuss with your healthcare provider, and always perform a patch test on hidden skin first.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply.
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments.
Pay later in 3 interest-free instalments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Lustre Skin Ltd and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.
Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 3 interest-free instalments before does not mean it will be offered for every order. In turn, if your application for Pay later in 3 interest-free instalments is denied, it does not mean it will be denied for future orders.
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Lustre Skin Ltd run credit searches against you that could impact your credit rating.
Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.
As soon as Lustre Skin Ltd have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Lustre Skin Ltd from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience.

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk
Payment information is processed securely by Klarna. No card details are transferred to or held by Lustre Skin Ltd. All transactions take place via connections secured with the latest industry standard security protocols.
Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.
Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk .
Once Lustre Skin Ltd has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
In the event that your goods have not been received please call Lustre Skin Ltd to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Please contact us at info@lustreskin.com and we will ensure your query is passed onto our management team so that someone can get back to you directly.