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Frequently Asked Questions
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Delivery option: UK Standard Delivery
Delivery time: Order before 12pm to receive in up to 3 working days. Delivered between 8am – 9pm (excludes Weekends & Bank Holidays).
Delivery Prices:
FREE delivery over £30!
£4.50 for orders below £30.00
Delivery Exceptions
We deliver to the Scottish Highlands and British Islands. However, we advise allowing for an additional four days for Standard Delivery.
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You have the right to cancel any purchase up to 14 working days from delivery and receive a full refund. If you are returning your product, you must contact our Customer Services department at 01506592239 or customerservices@lustreskin.com who will provide you with the address for returning the product to us.
Please be sure to package the parcel securely (making sure you include a note of your name and address inside the parcel) and then return it to us.
You must return the products to us within 14 days of notifying us of the cancellation, in the same condition in which you received them.
Returning all or part of your order
You have the right to return all or part of your order up to 14 days from receiving the products.
When returning all or part of your order you will receive a refund for the products you have returned within 14 days of sending the item back to us.
We advise that you take out enough postal insurance to cover the value of the contents. Please save your proof of posting and tracking information until your refund has been processed.
You will be responsible for the cost and risk of returning the items to us.
You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration from you.
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Yes, the LUSTRE® ClearSkin Technology devices are guaranteed to be free from defects for 12 months from the time of purchase.
All LUSTRE® devices carry a 1 year warranty. This means that the devices should be free from defects in material and workmanship for 12 months from its original purchase date, under normal use. This warranty extends only to the original retail purchaser with original proof of purchase and only when purchased from an authorised retailer or reseller. This warranty only extends if the mask is used in conjunction with authorised LUSTRE® accessories. If the product should become defective within the warranty period, contact the retailer where you bought the mask.
This warranty does not cover products damaged by:
- Accident, misuse, abuse, or alteration.
- Use with unauthorized accessories or use other than as instructed.
- Connecting to incorrect current and voltage.
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